Returns & Refund Policy
Returns & Refunds
At Tashi Turquoise, we want you to feel confident about your purchase. If an item is not right for you, you may request a return or exchange subject to the conditions below.
1. 14-Day Returns & Exchanges
- You may request a return or exchange within 14 days of receiving your order.
- Returned items must be unworn, unused, undamaged, and in their original condition, with the original packaging included.
- Customers are responsible for return or exchange shipping costs.
- Once your return is received, we will inspect the item to confirm that it meets the return conditions above. If approved, your refund or exchange will be processed.
- Return or exchange requests submitted more than 14 days after delivery are not eligible under this policy.
2. Damaged or Defective Items
We inspect each piece before shipment. If your item arrives with a structural craftsmanship defect, please contact us within
7 days
of receiving your order so we can review the issue and arrange an appropriate return or replacement.
Natural variations in turquoise, including differences in color, texture, and matrix patterns, are characteristics of the material and are not considered manufacturing defects.
Silver may naturally oxidize over time, and jewelry may develop signs of normal wear through use. Normal wear, surface marks, and changes that occur after use are not considered manufacturing defects.
We do not currently offer re-polishing, silver soldering, or repair services.
3. How to Reach Us
To request a return, exchange, or report a damaged or defective item, please contact us at
info@tashiturquoise.com
and include your order number and relevant details.