FAQ

Frequently Asked Questions

I. Product & Authenticity

Q: Is your turquoise real and untreated?
A: Absolutely. We only source natural Tibetan turquoise. Every stone we select is "raw ore," meaning it has never been dyed, chemically stabilized, or sealed with plastic. We prioritize stones with a natural, profound density that comes from the earth itself, not from artificial coatings.
Q: Why does my stone have black or brown lines?
A: These are known as the Matrix or Iron Lines. In Tibetan culture, these lines are seen as the "breath of the mountain." They are the unique fingerprints of nature. We never polish them away, as a stone with a deep matrix tells the profound story of the geological pressure and time that created it.
Q: What is a "High Porcelain Finish"?
A: This is a term used to describe top-tier natural turquoise with exceptionally high density. Because of this geological hardness, the stone takes on a beautiful, natural luster simply through physical hand-polishing. Despite this dense finish, it remains a "living stone" with a porous nature that will still breathe and connect with you over time.

II. Shipping & Delivery

Q: Do you ship to my country?
A: We offer Complimentary Worldwide Shipping to almost every country. Due to international carrier restrictions, we currently cannot ship to the Philippines, Indonesia, Cuba, Iran, Sudan, and Syria.
Q: Why does shipping take 10-20 days?
A: To guarantee authenticity, we use a meticulous two-stage journey. First, your piece travels from our highland workshop to our International Dispatch Studio. We then take HD photos of your specific item and email them to you before its final global flight. This unhurried process ensures what you see is exactly the blessing you will receive.
Q: Can I track my order?